Customer Information

If you cannot find the information you need below, or are having problems ordering, please contact us on hello@bigfire.co.uk or phone 01803 840066 and we’ll do what we can to help.

Returns Information – Our policies and what to do if you want to return an item.

Privacy Policy – How we protect your privacy when you shop with us.

Terms & Conditions

 

DELIVERY INFORMATION

We use a table rate shipping calculator that calculates delivery of palletised items such as Hot tubs, log burning stoves and outdoor ovens. Lead times are advised on the individual product pages.

All other goods such as camp stoves and Kadai are shipped via UPS or an equivalent carrier and are either free delivery or a fixed price which is advised at checkout. Shipping costs are done at cost or even subsidised by us. Delivery on most items is made within 3 – 5 working days. Please supply a note on order if you have any special delivery instructions or need the item urgently.

Lead time on special order items will be advised shortly after the order has been processed.

 

Full Product Range