Privacy Policy

Privacy & Data Protection


The Information we need and how we use it:

When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order or for the delivery company. All this is necessary to process your request or notify you of acceptance of your order.

Safety and security of your information
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. We do not store or hold any payment card information on our servers.

Internal confidentiality 
Within BigFire we protect your privacy in a number of ways:

  • Access to Customer account information is limited to those who need access for the performance of their job.
  • We use full login and password controls on our sales control system.
  • Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.

Use of Cookies 
Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the service that you desire and to enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled.

The active cookies on our site are listed below:

Cookie NameCookie CategoryDescriptionDuration
wordpress_2WordPress cookie for a logged in user.session
wordpress_logged_in_2WordPress cookie for a logged in usersession
wordpress_test_2WordPress cookie for a logged in usersession
wordpress_test_cookie2WordPress test cookiesession
wp-settings-1Wordpress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
wp-settings-time-2Wordpress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
PHPSESSID1To identify your unique session on the websitesession
SESS1To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.session

Re-Marketing 
BigFire uses Facebook re-marketing tools to show relevant product advertisments to customers who have previsouly viewed them on the BigFire website – within Facebook you are able to opt-out from receieving adverts from BigFire.

Consent 
All the information we collect via our website or through correspondence with you may be used for the following purposes:

  • Dealing with orders and accounts
  • Sending BigFire news, promotions or amendments to the site (ONLY if requested)
  • Research
  • Process payments, credit reference checking and fraud detection

Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

Your rights
If for any reason, you are unsure about the personal and account information we are holding in your name, please contact us at the address below. We will review your file and update the records if required.

  • If you wish to change your existing preferences on receiving marketing information from BigFire then please contact us at hello@bigfire.co.uk

 

Greeneasy LTD T/A BigFire
The Shops @ Dartington
Shinners Bridge
Dartington
Devon
TQ9 6TQ
United Kingdom

Tel:  +44 (0)1803 840066

Email: hello@bigfire.co.uk

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